1. Return Period

Customers may request a return within 14 days of receiving their order. This period allows sufficient time to inspect items while ensuring returns are made promptly. Returns requested after this period may not be accepted.

2. Conditions for Returns

Products are eligible for return if they:

  • Are in new and unused condition with original packaging.
  • Include all tags, accessories, and manuals.
  • Were purchased directly from Coznest.shop.

Items that do not meet these conditions may be rejected for return.

3. Initiating a Return Request

To begin a return, contact info@coznest.shop with your order number and reason for return. Our team will provide instructions and a return authorization to ensure smooth processing.

4. Return Shipping Responsibilities

Customers are responsible for shipping costs for returns unless the item is defective or damaged. For defective items, a prepaid return label may be provided at Coznest.shop’s discretion. Always use a trackable shipping method to ensure safe delivery.

5. How to Ship a Return

Returns should be sent to the designated returns address provided by our support team. Please package items securely to prevent damage during transit.

6. Inspection & Restocking

Returned items are inspected upon receipt. No restocking fees apply for eligible returns, but any issues discovered may affect the final refund amount.

7. Damaged or Defective Items

If your order arrives damaged or defective, contact info@coznest.shop immediately. Provide photos or documentation of the issue. Coznest.shop will review the claim and issue a replacement or full refund as appropriate.

8. Non-Returnable Items

Certain products cannot be returned, including:

  • Used or washed items
  • Products damaged due to misuse
  • Items marked as final sale

All exceptions will be communicated during the return process.

9. Exchanges for Items

Exchanges are available for items of equal value. Contact info@coznest.shop to request an exchange and receive instructions for returning the original product.

10. Returns Due to Change of Mind

Returns requested due to a change of mind are accepted only if the item is in original condition and returned within the specified return period. Customers are responsible for return shipping costs in these cases.

11. Refund Processing

Refunds are issued after the returned item has been received and inspected. Approved refunds are processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

12. Resolving Missing or Delayed Refunds

If a refund has not appeared in your account within the expected timeframe, first check with your bank or payment provider. If still not received, contact info@coznest.shop with your order details. Our support team will review and resolve the issue promptly.