1. Order & Shipping Questions

Q1: How long does it take to process my order?
A: Orders are processed Monday through Friday for all orders placed before 11:00 AM EST on the same day. Orders placed after the cut-off time or on weekends will be processed the next business day.

Q2: What shipping methods do you use and how much does it cost?
A: All orders are shipped via reliable carriers with a flat shipping rate of $16 USD.

Q3: How long will it take for my order to arrive?
A: Transit times typically range from 3–7 business days within the United States. Including handling, the total delivery time is usually 4–9 business days.

Q4: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status.

2. Return & Refund Questions

Q1: How long do I have to return a product?
A: Returns can be requested within 14 days of delivery.

Q2: Which items are eligible for return?
A: Items must be in new, unused condition with original packaging and all accessories. Items that do not meet these criteria may not be accepted.

Q3: How do I initiate a return?
A: Contact our support team at info@coznest.shop with your order number and reason for return. Our team will guide you through the return process.

Q4: When will I receive my refund?
A: Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Q5: Can I exchange an item instead of returning it?
A: Yes, exchanges for items of equal value can be arranged through our customer support team.

3. Payment & Checkout Questions

Q1: What payment methods do you accept?
A: We accept PayPal and major credit/debit cards via Stripe, including Visa, MasterCard, American Express, and Discover.

Q2: In which currency are prices displayed?
A: Prices are displayed in USD. Your payment provider may automatically convert to your local currency.

Q3: Will I receive an order confirmation?
A: Yes, after completing payment, you will receive a confirmation email containing your order summary and estimated delivery information.

Q4: What should I do if my payment fails?
A: Contact our support team if your payment fails or if you encounter any transaction issues. We will assist you in resolving the problem.

Q5: Is my payment information secure?
A: Yes, all payments are encrypted and processed securely. Coznest.shop does not store sensitive payment details on its servers.

4. Product Information (Bedding, Cushions, Pillows, etc.)

Q1: How do I know which size to choose?
A: Detailed sizing information is available on each product page. Customers are encouraged to review the size chart carefully before making a purchase.

Q2: How should I care for my products?
A: Each product description includes material composition and care instructions to help maintain the item’s quality and longevity.

Q3: Are products always available in stock?
A: All products are subject to stock availability. Variations in color, design, or style may occur depending on the listing.

5. General Inquiries

Q1: How can I contact customer support for other questions?
A: For any questions not covered above, contact our support team at info@coznest.shop.

Q2: What kind of assistance can I get?
A: We can help with order modifications, address changes, website navigation, product inquiries, and other general customer support requests.